Effective date: 11 November 2026
These Terms of Service ("Terms") govern your use of the Wellora wellness assessment platform, including the website at wellorapp.in and the Wellora Android app (together, the "Service"). The Service is operated by ErTab Solutions, ErTab Solutions, Plot No 337, Workyard, Industrial and Business Park-2, Chandigarh, India, 160002 ("Wellora," "we," "us," "our"). By creating an account, taking an assessment, making a payment, or otherwise using the Service, you agree to these Terms. If you do not agree, please do not use the Service.
In short: Wellora is a self-assessment tool for wellness awareness. It is not a medical service and does not diagnose, treat, or replace professional medical advice. Paid assessments are one-time, instantly delivered digital content and are non-refundable except in the limited cases described in our Refund Policy.
You must be at least 18 years old and capable of entering into a binding contract under Indian law to use the Service. By using Wellora you confirm that you meet these requirements. If we learn that someone under 18 has registered, we may remove the account.
Wellora provides wellness self-assessments across multiple dimensions of wellbeing (such as physical health, mental wellbeing, sleep, stress, nutrition, and finances), a computed Wellness Score and grade, category breakdowns, personalised lifestyle recommendations, optional "Deep Dive" reports, and the ability to request paid consultations with independent specialists listed on the platform. Questions draw on published assessment frameworks, but Wellora's scores are general lifestyle indicators based on your self-reported answers.
Wellora is a self-assessment for awareness. Scores, grades, and recommendations are not a medical diagnosis, are not a substitute for professional medical, psychological, nutritional, or financial advice, and must not be relied on to make medical decisions. Always seek the advice of a qualified professional with any question about a health condition, and never disregard or delay professional advice because of something you read in the Service. If you are in distress, in an emergency, or having thoughts of self-harm, contact a licensed professional, your local emergency number, or a crisis helpline immediately.
Wellora may let you request a consultation with a dietician, yoga instructor, psychiatrist, fitness coach, or other expert. Consultations are optional and are not required to receive your report. Specialists provide their services independently; any advice given in a consultation is the responsibility of that specialist and is outside the scope of the Wellora report. We share only the details needed to fulfil a consultation you have requested and paid for, as described in our Privacy Policy. Scheduling is handled on a best-effort basis.
You agree not to:
The Service, including its design, text, graphics, logos, question sets, scoring logic, and software, is owned by Wellora or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service and your own reports for your personal, non-commercial use. Underlying third-party assessment frameworks remain the property of their respective authors and organisations. You retain ownership of the answers and information you submit, and you give us permission to process them to operate the Service as described in our Privacy Policy.
Our Privacy Policy explains what personal data we collect, how we use and share it, how long we keep it, and your rights, including under India's Digital Personal Data Protection Act, 2023. It forms part of these Terms. You can delete your account at any time by following the steps on our Account Deletion page.
The Wellora Android app provides access to the Service on your device. If you allow notifications, we may send you wellness tips and account-related messages, which you can turn off at any time in your device settings. Your use of the app is also subject to the terms of the app store from which you downloaded it. You are responsible for any mobile data charges from your carrier.
The Service relies on third parties such as Razorpay (payments), email delivery providers, Google (including Google Sign-In and, with your consent, analytics), and other providers listed in our Privacy Policy. We are not responsible for the content, availability, or practices of third-party services, and your use of them may be subject to their own terms.
We work to keep the Service available and accurate but do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue any part of the Service, including features, question sets, and pricing, at any time. We will try to give reasonable notice of material changes that affect paid features you have already purchased.
To the fullest extent permitted by law, the Service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that your scores or recommendations are accurate, complete, or suitable for your individual circumstances, or that they will achieve any particular health outcome.
To the fullest extent permitted by law, Wellora and its directors, employees, and partners will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, profits, or goodwill, arising from your use of or inability to use the Service, or from any decision you make based on a report or recommendation. Our total liability for any claim relating to the Service is limited to the amount you paid to Wellora in the 12 months before the event giving rise to the claim. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.
You agree to indemnify and hold Wellora harmless from claims, losses, and expenses (including reasonable legal fees) arising from your breach of these Terms or your misuse of the Service, to the extent permitted by law.
You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you breach these Terms, misuse the Service, or if required by law. Sections that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, and governing law) will continue to apply. Termination does not entitle you to a refund except as stated in our Refund Policy.
We may update these Terms from time to time. We will update the effective date above, and for material changes we will take reasonable steps to notify you, for example through the app or by email. Continuing to use the Service after the changes take effect means you accept the updated Terms.
These Terms are governed by the laws of India. Subject to any mandatory consumer-protection rights you may have, the courts at Chandigarh, India will have exclusive jurisdiction over any dispute arising from these Terms or the Service. We encourage you to contact us first so we can try to resolve any concern informally.
These Terms, together with the Privacy, Refund, and Cancellation Policies, are the entire agreement between you and Wellora about the Service. If any provision is found unenforceable, the rest will remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a business transfer.
For questions about these Terms, or to raise a complaint, contact our Grievance Officer:
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