Effective date: 27 July 2026
Wellora ("we," "us," "our") provides digital wellness assessments, Deep Dive reports, and paid consultation bookings through the Wellora platform. This policy explains our stance on refunds for all paid features.
When you pay the assessment fee (currently ₹50 for a first assessment, ₹40 for a reassessment) or a Deep Dive fee, access is unlocked immediately and your questionnaire, score report, and recommendations are generated the moment you complete it. Because this is instantly-delivered digital content, we do not offer refunds once payment is confirmed, regardless of whether you complete the assessment, partially complete it, or choose not to take it after paying.
Fees paid to request a consultation with a specialist (dietician, yoga instructor, psychiatrist, fitness coach, or other expert listed on the platform) are non-refundable once your booking request has been submitted and payment confirmed, except where Wellora is unable to fulfil the booking (see Section 3).
We will review refund requests only in the following limited circumstances:
To raise an exception request, contact us at support@wellorapp.in within 7 days of the transaction, along with your registered email and the payment reference shown in your Razorpay receipt.
All payments are processed securely through Razorpay. Wellora does not store your card, UPI, or bank account details. Any approved exception refund will be issued to the original payment method via Razorpay and may take several business days to reflect, depending on your bank or payment provider.
See our Cancellation Policy for information on cancelling a booking before it is confirmed, and our Privacy Policy for how your data is handled.
Questions about this policy can be sent to support@wellorapp.in.
