Effective date: 27 July 2026
This Privacy Policy explains what personal data Wellora ("we," "us," "our") collects when you use the Wellora wellness assessment platform, how we use it, and the choices and rights you have over it.
1. Information we collect
- Account information: name, email address, mobile number, age, gender, and occupation provided during registration.
- Wellness data: your answers to primary assessment and Deep Dive questions, computed scores, wellness grades, strength/growth areas, and personalized recommendations.
- Payment metadata: transaction amount, payment status, and Razorpay order/payment references for assessments, Deep Dives, and consultation bookings. We do not collect or store your card, UPI, or bank account details — these are handled entirely by Razorpay.
- Consultation data: details you submit when requesting a paid consultation with a specialist.
- Usage information: login timestamps and basic technical logs used to keep the platform secure and working correctly.
2. How we use your information
- To generate your wellness score report, category breakdowns, and personalized recommendations.
- To process payments for assessments, Deep Dives, and consultation bookings.
- To assign and coordinate consultation requests with specialists.
- To verify your email via one-time password (OTP) during registration and sensitive account actions.
- To maintain the security, integrity, and proper functioning of your account and the platform.
3. Who we share data with
We do not sell your personal data. We share limited data only with the third parties needed to operate the platform:
- Razorpay — to process payments securely. Razorpay receives the information necessary to complete a transaction and is subject to its own privacy and security practices.
- Email delivery provider — to send OTP verification codes and account notifications.
- Assigned specialists — only the details necessary to fulfil a consultation you have explicitly requested and paid for.
4. Data retention
We retain your account and wellness data for as long as your account is active. If you deactivate your account, your data is preserved so you can be reactivated on request. If you permanently delete your account (see Account Deletion), your personally identifying details (name, email, mobile number) are anonymized immediately, while anonymized transaction records may be retained where required for accounting, tax, or legal compliance.
5. Security
We use industry-standard measures — including encrypted password storage, secure session handling, and Razorpay's PCI-compliant payment infrastructure — to protect your information. No system is completely immune to risk, and we encourage you to use a strong, unique password for your Wellora account.
6. Your rights
- Access and correction: you can review and update your profile information at any time from your account settings.
- Deletion: you can permanently delete your account and anonymize your personal data at any time — see Account Deletion for how.
- Questions or concerns: contact us using the details below.
7. Cookies and sessions
We use essential cookies to keep you securely logged in and to protect your account (for example, CSRF protection and session management). We do not use third-party advertising or tracking cookies.
8. Not medical advice
Wellness scores, grades, and recommendations generated by Wellora are general lifestyle indicators based on self-reported answers. They are not a medical diagnosis, and your assessment data is not shared with healthcare providers except where you explicitly book a consultation with one.
9. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the effective date above.
10. Contact
For any privacy-related questions or requests, contact us at support@wellorapp.in.
